Shipping & returns
Welcome to Med Supplies! We are committed to providing our customers with the highest quality medical supplies and excellent customer service. Below, you will find our shipping policy which outlines our procedures and policies related to the shipping and delivery of orders placed on our website.
- Shipping Rates: Our shipping rates are based on the destination of the order, the weight of the products, and the shipping method chosen by the customer. We offer standard and expedited shipping options for both domestic and international orders.
|ORDER TOTAL VALUE||RATE|
|Alberta Less than $99 CAD||$14.5 CAD*|
|Canada (except Alberta)||$19.9 CAD*|
|Greater than $99 CAD||FREE*|
|United States||$35 CAD|
|*Note: Larger items may require additional charges|
Processing Time: Most orders will be shipped within 1-3 business days of the order being placed. However, orders may take up to 72 hours to process and ship, depending on the availability of the products and the payment verification process.
Delivery Time: The estimated delivery time for an order depends on the shipping method chosen by the customer and the destination of the order. Standard shipping generally takes 5-7 business days for domestic orders and 2-4 weeks for international orders. Expedited shipping options are also available for an additional fee and can significantly reduce the delivery time.
Tracking Information: Once an order has shipped, we will send a shipping confirmation email to the customer, including a tracking number for the package. Customers can track the progress of their order by visiting the shipping carrier's website and entering the tracking number.
International Orders: Med Supplies ships to many countries around the world. However, we cannot guarantee delivery to every country and are not responsible for any customs fees or duties that may be incurred on international orders. It is the responsibility of the customer to check with their local customs office to determine if their products can be imported and if any additional fees or taxes will apply.
Damaged or Lost Packages: If a package is damaged during shipping or is lost in transit, we will do everything we can to resolve the issue and get the products to the customer as soon as possible. If a package is damaged, the customer should refuse the delivery and contact us immediately. If a package is lost, we will initiate an investigation with the shipping carrier and keep the customer informed of the progress.
We hope this shipping policy helps to clarify our procedures and policies related to the shipping and delivery of orders placed on our website. If you have any questions or need further assistance, please don't hesitate to contact us at Contact us
How long will it take for my order to ship?
Most orders will ship out within 1-3 days of ordering. Orders are subject to verification and approval before shipping and may take up to 72 hours to process.
Please note we will not ship out on Saturdays, Sundays or Holidays. We will do all we can to ensure your order is delivered in time, Med Supplies can not be held responsible for conditions beyond our control such as weather or service interruptions etc.
When will I be charged?
You will be charged when your order has shipped. You will be charged for the shipped item/s as well as the applicable shipping and tax rates.
How do I know if my order has shipped?
Once your order has shipped you will receive a shipping confirmation email. This will include your tracking information.
How do I track my order?
A shipping confirmation email will be sent to the address you provided in the checkout. This will include a tracking number for your parcel. Please wait 24 hours before checking the tracking information.
What is Med Supplies return policy?
Please refer to the following link for Shipping and Returns policies: Shipping & Returns Policies
*All sale items are final sale*