Refund and Exchange Policy

Med Supplies Refund and Exchange Policy

30-Day Return Window: Customers can return most new, unopened items within 30 days of delivery for a full refund. Items should be returned in their original condition, unused, with tags, and in the original packaging. The receipt or proof of purchase is required.

Return Shipping Details:

  • Customer Responsibility: Customers are generally responsible for the cost of return shipping. This applies to items returned for reasons other than an error on our part or a manufacturer defect.

  • Covered by Med Supplies: If the return is due to our error (such as receiving an incorrect or defective item), we will provide a return shipping label at no cost to the customer.

  • Shipping Damages: In cases where an item is damaged during shipping by the courier, the responsibility for the damage falls under the shipping company's policy. Customers should contact the shipping company directly to address issues related to shipping damages.

  • Initiating a Return: To start a return, contact us with details of the item and the reason for return. We will provide specific instructions and a return shipping label if applicable.

Non-Returnable Items: To ensure health and safety, certain items cannot be returned. These include:

  • Personal Protection Equipment (Masks, Sanitizers, Gowns, Gloves)
  • Lift Chairs, Scooters, or Power Chairs
  • Bedding Accessories, Breast Pumps, Compression Stockings, Ostomy Products, Support & Braces, Bathroom Equipment
  • Pressure Prevention items (including Sheepskin, Ventopedic)
  • Nursing Clothes, Clearance Items
  • Items marked as non-returnable on the product page, special order items
  • Opened, used items, or those missing serial numbers/UPC, or returned more than 30 days after delivery

Damaged or Defective Items: Upon receipt, inspect your order immediately. If you find any defects, damages, or receive the wrong item, contact us promptly to rectify the issue.

Exchanges and Refunds: For exchanges, return the original item, and upon acceptance, make a separate purchase for the new item. For refunds, we will notify you upon receiving and inspecting the returned item. If the refund is approved, it will be processed to your original payment method. Note that the bank or credit card company may take additional time to post the refund.

Contact for Returns: To initiate a return or for any return-related queries, contact us at [email protected]

Note: The policy is subject to change in accordance with public health guidelines and company discretion.

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